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Fintelekt-LIMRA Annual Summit 2015

Theme: Enhancing Agency Productivity and Efficiency
August 27, 2015
Trident Nariman Point
Mumbai, India

This annual summit, organized jointly by Fintelekt and LIMRA, featured international perspectives from global speakers, regulatory perspective from the Indian insurance regulator, and panel discussions representing top management from insurance companies. Also presenting were technology and consulting firms who shared their knowledge, best practices and insights with practitioners in the Indian insurance industry.


8.30 am to 9.30 am    
Delegate Registration

9.30 am to 10.00 am    
Keynote Address
D D Singh
Member (Distribution)
Insurance Regulatory and Development Authority of India (IRDAI)

Session Overview: Trends in the Indian insurance agency ecosystem; insights on the Indian experience and imperative issues; upcoming regulatory directions; recommendations to insurers on increasing productivity and efficiency in the agency channel.

10.00 am to 10.30 am    
Special Address
Mark S. Wallis, CLU, ChFC, CFP, CLF, FIC
Managing Director, International Business Development

Session Overview: What the key challenges and opportunities facing agency today?  In this session, LIMRA’s International Member Development Executive will discuss Agency Productivity Trends and Observations based on LIMRA's international research and experience.

10.30 am to 11.00 am    
Accenture Technology Vision for Insurance 2015 - The Digital Insurance Era
Piyush Singh
Managing Director - Financial Services

Session Overview: A new “We Economy” is bringing change to the insurance industry whether carriers are ready for it or not. Carriers that embrace this collaborative new economy have an opportunity to enable and monetize disruption, placing them on a path of higher growth for the future. Join this session to understand Accenture's Technology Vision which highlights five key trends that are creating a competitive advantage for the digital leaders, and causing insurers to stretch their businesses beyond the boundaries of the enterprise - and of traditional insurance. 

11.00 am to 11.30 am    

11.30 am to 12.00 pm    
Presentation: eCommerce Imperatives for Insurance Distribution
Madhava Madanapalli
General Manager - BFSI
Wipro Infotech

12.00 pm to 1.00 pm    
Panel Discussion: The View From The Top
Joydeep Roy, Managing Partner, Amplifia

R M Vishakha, Managing Director & CEO, IndiaFirst Life Insurance
Arijit Basu, Managing Director & CEO, SBI Life Insurance
Rakesh Jain, Executive Director & CEO, Reliance General Insurance
Samir Bali, Managing Director - Financial Services, Accenture
Munish Sharda, Managing Director & CEO, Future Generali India Life Insurance

Session Overview: The insurance industry is recovering from several downtrends. From the securities market meltdown in 2009 and the subsequent storm on the ULIP issue, to de-tariffing virtually reducing prices in some P&C sectors by 90%, to the challenges of dealing in Health Insurance for the below-poverty-line population as well as claim ratios exceeding 100%, and finally to the new dawn of the Insurance Bill becoming the new Act, the industry has seen many changes and has reacted to them constantly. In view of the new Act, especially in terms of agency and correct and professional selling practices, the Industry needs to move strategically and pro-actively to adopt customer friendly, yet regulator-accepted, selling practices. The overall customer-facing sales and service strategies of the companies need to flow from the company philosophy and the CEO-driven execution philosophy. The discussion will centre around the imperatives, the 'nice-to-haves', and the strategies of insurance company CEOs, to make their organizations' products and sales approaches friendly and accessible to the new-age customer and to regain the trust which has arguably become a little elusive in today's industry.

1.00 pm to 2.00 pm    

2.00 pm to 3.00 pm    
Panel Discussion: Key Challenges, Trends and Solutions in Agency Training and Development

Managing Director, The Centre for International Assessment and Development

Debashree Verma, Country Head - Learning & Development & Channel Administration, SBI Life Insurance
Saba Adil, Chief People Officer, AEGON Religare Life Insurance
Rajender Sud, Director & Head - New Initiatives, Max Life Insurance

Session Overview: Sales capacity has been a growing challenge for our industry for the past many years. Investing in developing the right field leadership and producers are critical if the agency channel is to survive and thrive in the future.  In this session, you will learn the key challenges, trend and solutions in agency training and development today, and insights on what has worked and what lessons have they learned from that which has not worked to improve the agency’s productivity and efficiency consistently.

3.00 pm to 3.30 pm
Enhancing Channel Productivity and Efficiency
Mangesh Vaitla, Co-Founder, C2L BIZ Solutions
Session Overview: With the advent of multi-channel strategies in insurance market, distribution has evolved significantly. Rapidly changing technology, social and regulatory environment is driving faster adoption of new tools for enhancing channel effectiveness. What are the key drivers to channel productivity? What are the barriers to growth and adoption of the said tools?

3.30 pm to 4.30 pm    
CTO / CIO Panel Discussion
Manoj Bhadgaonkar, Managing Director - Financial Services, Accenture

Sandip Chakraborty, Senior Vice President (IT & PMO), Bharti AXA General Insurance
Sudip Banerjee, CTO & Head - ERM, Reliance General Insurance
Kirti Patil, Senior Vice President & Head - IT, Kotak Life Insurance

Session Overview: The coverage in this session will include demystifying the digital landscape, including imperatives of a digital architecture and mobility initiatives in insurance. Facilitating ‘consumption’ of technology initiatives and seamless integration with business will also be discussed. Lastly, the role of technology in improving channel efficiency, and a debate on various regulatory concerns and issues will be covered in this panel discussion.

4.30 pm to 5.00 pm    

5.00 pm to 5.30 pm    
Valedictory Address
Sudhin Roy Chowdhury
Former Member (Life)
Insurance Regulatory and Development Authority of India (IRDAI)

5.30 pm    
Closing Remarks and Vote of Thanks

Knowledge Partner


Title Sponsor


Gold Partners

Silver Partners





Key Issues

  • Regulatory Perspective on Agency Business
  • International Trends and Directions
  • CEO Perspective on Agency Productivity and Efficiency
  • Leveraging Technology for Agency Productivity Enhancement
  • Human Resource Trends and Challenges
  • Best Practices in Technology-enabled Learning

Who Should Attend?


  • Life Insurance
  • General Insurance
  • Health Insurance
  • Regulators
  • Re-insurance
  • Associations / Councils
  • Consulting Firms and Technology Suppliers


  • CEO’s Office
  • Human Resources and Training
  • Information Technology and Operations
  • Sales and Distribution
  • Agency
  • Underwriting

Sponsor the Event!

  • Build thought leadership with the target audience by speaking on a subject related to the discussion themes
  • Meet and network with senior decision makers and influencers, both from business and technology
  • Showcase your organization’s brand to the insurance industry
  • Display your technology prowess and new solutions through the display space option

To discuss sponsorship opportunities, please contact:

Oliver Dickson, Vice President, Fintelekt
Tel: +91 20 65109074
Mobile: +91 98231 88864